The future of mobile workforces is about enabling employees to do more, more easily. But OEMs shouldn’t forget the customer experience.
According to the recent report Maximizing Mobile Value 2022 by Oxford Economics and Samsung, 95% of the surveyed companies that choose to provide smartphones to their workforce are motivated by improved productivity.
As the report makes clear, companies are increasingly providing mobile devices to their employees because “smartphones have become essential to employee productivity and collaboration—especially for today’s hybrid workforce.”
A new era of customer experience
However, it’s one thing to equip employees with smartphones or rugged tablets loaded with functionalities to help them to do their jobs, but what if they provide customer service and have to point the customer to wait in line to pay?
Customers increasingly want to simply Tap to Pay with whatever contactless payment method they prefer, whenever and wherever the finalized transaction takes place—next to an inventory shelf, after a field inspection, or anywhere on a retail floor.
Fast and convenient payment options are a top request for customers, according to 451 Research, which says that ‘checkout speed’ is the most important attribute of the retail store experience in the U.S.
The advantages of FelixTerminal
FelixTerminal is a unique, cloud-based mobile payments app that allows NFC-enabled devices (i.e., smartphones, tablets, kiosks, mobile computers) to take mobile payments anywhere with a simple tap—in store, in the field or on-the-go—without any additional hardware.
For OEMs looking to bundle in a premium upgrade, not only does the app allow scalability with pay-per-use transaction fees, it offers a competitive price point per unique device for entry into mobile payment acceptance. It’s also easy and fast to roll out—just download the software on the device and go.
Zero complexity, total control
Why can’t OEMs build a payment app themselves? The truth is it’s hard. Coordinating payment authorization, verification and processing through several layers of data governance, security and integration with all the necessary certification is a lot of work.
At Felix, we’ve spent more than five years developing our complete cloud payments platform which unleashes innovation across the mobile payments ecosystem. We are the only company in North America taking this 100% cloud-based approach to turn-key payment acceptance.
All the complexity of payment acceptance is moved to the cloud. This means that hardware partners are saved the headache of repeatedly applying for certification of their devices or worrying about installation and maintenance.
The future of mobile payments is already here. OEMs reviewing their business strategy need to take into account not only how workforces are changing but also how customers themselves want to get the job done.
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