Privacy Policy

We developed our Felix SoftPos and Checkout market solutions to facilitate seamless and secure payment transactions. These solutions were designed with privacy in mind, offering a full lifecycle of security and protection for your personal information.

What type of information does Felix collect?

 When you make a purchase using Felix

When you tap your credit card on your phone to complete an online or in-store transaction with one of our customers, all personal information on your credit card, such as your name or chip information, is collected in encrypted form and transferred directly and still encrypted to your credit card company to process the payment. We do not collect your credit card number, name or billing address, and we never decrypt the information. For information about how your credit card processor collects and protects your personal information please consult their privacy policy.

There may be situations when you will be asked to authenticate your transaction by entering the Personal Identification Number (PIN) for your credit card. This may happen with certain transactions (i.e. transactions over $100 for certain merchants). The PIN is collected on a secure platform and encrypted for your own protection against fraud, and then transferred encrypted to the payment processor for verification. Felix does not store or retain your PIN and deletes the PIN immediately after the transfer to the credit card.

Following each transaction, Felix will retain minimal amount of information regarding each transaction processed through our solutions, such as last four digits of your credit card, the name of our customer – the merchant, the time of the transaction as well as confirmation or denial of your transaction. The purpose of retaining this information is to protect our rights and the integrity of our system and protect against fraud. This information cannot lead to your identification.

When you visit our website

We do not collect your personal information on our website.

To provide our products and services, manage our website and respond to questions or comments, we may collect business contact information from our potential or current customers when they complete our website contact form, such as name, company name, email address, and telephone number.

Our website uses Google Analytics, to analyse and provide us with information about how our website is used. Google Analytics may collect your personal information, such as your IP address but does not provide us with any of the personal information that it collects. If you want to delete or remove the cookies used by Google Analytics, please opt-out at https://tools.google.com/dlpage/gaoptout.

Where does Felix keep information it collect?

Any information we collect, is stored on our servers located in the United States and the laws of the United States therefore apply to this information.

How does Felix protect information it collects?

Felix protects its servers by using state of art technology and security controls, including:

  • Using two factor authentication for access to sensitive data;
  • Using SSL & TLS connections;
  • Storing data behind firewalls; and
  • All data at rest or in transit is encrypted using whiteCryption Secure Key box or similar technology.

All information kept for our records is only kept for as long as it is necessary for the purpose for which it was collected. We will deleted or destroy all information in accordance with applicable law.

We never sell or rent personal information to third parties and we do not knowingly collect or solicit personal information from anyone under the age of 13.

How to contact Felix

You have the right to request access to, deletion of, or correction of any personal information that we may have about you. However, please note that you may be asked to disclose further personal details so we can identify information that relates to you, since we do not collect from you or store any personal information about you.

If you wish to make such a request or have any questions about our privacy compliance program, please contact us at support@payfelix.com .